Coveo announced that Chairman & CEO Louis Tetu will present a keynote session on Tuesday, November 25 at the 2014 GovInnovate Summit on “How Search & Relevance is Driving Real-Time Insight for Government Organizations & Citizens Alike.”
From call centers to self-service portals and Web-based interactions, citizens now expect the same seamless service experience with government organizations that they have with businesses. Tetu will discuss how government agencies must provide citizens with more seamless, personalized experiences across all channels of interaction, while empowering and “upskilling” knowledge workers with a solution that improves proficiency and productivity.
The problem stems from IT complexity. Customer data now resides across a diverse array of data sources, legacy systems and newer, cloud-based applications. This creates silos of information that contain content, structured and unstructured data that is difficult to access. Due to this complexity, organizations often adopt platform-specific search tools that are associated with physical infrastructure deployments.
Tetu will explain how government agencies must instead embrace this complexity and enable unified search platforms that index and consolidate information from across the “ecosystem of record.” Organizations that use this approach are able to present highly relevant content and experts within the context of the user, whether via self-service or employee-assisted service, for a more personalized interaction. Customer centricity is the new imperative.
“GovInnovate is one of the premier conferences of its kind,” said Tetu. “I’m looking forward to talking about how enterprise search solutions can transform government organizations with the right information presented in the right context, at the right time—to personalize engagements with the 21st century citizen and to help government employees upskill on-demand.”
In addition to Tetu’s keynote presentation, Coveo executives will participate in two roundtable sessions later that day alongside executives from Coveo’s regional partner, HyperInsight:
For additional information regarding the full conference agenda, click here.
The 2014 GovInnovate Summit, located in Canberra, brings together hundreds of senior public servants over two days from Australia and overseas, from all three tiers of government. GovInnovate is where the leading minds in government converge to map out the future of government. Coveo and HyperInsight are the two platinum sponsors of GovInnovate.