NiCE has announced the successful closing of its acquisition of Cognigy following receipt of all required regulatory approvals.
Cognigy conversational and agentic AI will be integrated with NiCE’s purpose-built CX AI models across CXone Mpower, delivering intelligent experiences across customer touchpoints, from the contact centre to enterprise-deep workflows.
Philipp Heltewig, former CEO and co-founder of Cognigy and now General Manager, NiCE Cognigy and Chief AI Officer, said, “This accelerates our vision for AI-first customer experience. With NiCE, we’re expanding our reach and joining forces with the leader in cloud CX to redefine what’s possible, all while continuing to serve our customers as a trusted partner for innovation, speed, and enterprise-grade AI.”
Scott Russell, CEO, NiCE, said, “With the completion of this acquisition, we are bringing together two AI market leaders to redefine the future of customer experience. Together, we are accelerating AI adoption and value realisation for global enterprises by delivering one of the industry’s most powerful and comprehensive customer experience platforms leveraging CX models and agentic and human agents powered by decades of CX purpose-built data and insights. We are committed to delivering connected, seamless, and intelligent customer experiences around the world.”
