NTT DATA has launched its Software Defined Infrastructure (SDI) Services Agent, positioning the new capability as a way for enterprises to manage complex infrastructure estates and reduce operational bottlenecks created by fragmented legacy systems.
According to the company, the SDI Services Agent is designed to act as an “intelligent operating layer” across cloud, networking, cybersecurity, digital workplace and data centre operations. NTT DATA said the tool provides a natural language interface for IT teams, along with real-time visibility and “explainable AI” reasoning intended to support faster decision-making and reduce manual, ticket-driven work.
NTT DATA described the SDI Services Agent as an orchestrator that can trigger different background agents across hybrid environments, using live telemetry, historical context and policy guardrails. The company said this approach is intended to enable “safe, deterministic action” while keeping human operators in control.
The announcement comes as many large organisations attempt to expand AI programmes while still operating multivendor infrastructure stacks, where tooling and operational data can be siloed by platform and vendor. NTT DATA argued that existing OEM AI assistants are often constrained to single-vendor ecosystems, and said its approach is aimed at cross-environment operation.
Chris Barnard, vice president at IDC, said in a statement that “traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise,” and that the company is “differentiating itself” with a multivendor agentic services experience.
NTT DATA also said the agent incorporates sustainability insights intended to help organisations assess and optimise the environmental impact of their infrastructure estates.
The company referenced findings from its Global AI Report: A Playbook for AI Leaders, stating that “AI leaders are investing more in rebuilding their core applications with embedded AI capabilities rather than limiting themselves to surface-level add-ons,” citing 34.5% of respondents.
A media release included a link to an IDC market note on NTT DATA’s infrastructure solutions, but the text also contained an “Insert IDC footnote” placeholder.
