SAP Solutions provider Discovery Consulting has appointed Mark O’Donnell to drive an expansion into new technologies solutions connected to the SAP ecosystem, including a substantial investment into a Qualtrics employee experience practice.
O’Donnell joins Discovery Consulting following 15 years at Rizing, where he was one of the founding partners, and most recently served as head of operations for business technology platform. In this role, he served on the former partner advisory board around Qualtrics and led large-scale HR transformation projects both in the APAC region and globally.
With more than 20 years of HR leadership and large-scale technology implementation experience, O’Donnell is a leading industry expert and ideal for driving this important new focus area for Discovery Consulting.
“The future of HR technology lies in real-time, data-driven decision-making,” said O’Donnell. “We’ve moved well beyond the era of annual engagement surveys to a world where organisations capture and act on employee experience data instantly.”
“By combining Discovery Consulting’s deep expertise in SAP with Qualtrics’ experience management capabilities, we can help organisations make better decisions faster, ultimately driving improved customer outcomes through enhanced customer and employee experiences,” he added.
The appointment represents a continuation of Discovery Consulting’s strategic investment in next-generation SAP technologies, including AI, BTP and SAP Analytics Cloud. The expansion enhances Discovery Consulting’s advisory and services portfolio for organisations seeking to focus on both customer and employee engagement leveraging data to formulate actionable insights.
“Mark’s appointment accelerates our investment in next-generation SAP technologies and strategic third-party solutions,” said Discovery Consulting CEO Rod Gallagher. “His unique combination of HR leadership experience and technical expertise will be invaluable as we help organisations leverage new technologies to transform their business capabilities.”
