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Analytics

Zendesk Benchmark Snapshot shows widespread global service impacts

Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week…

Communication

Capgemini has signed an agreement to acquire WhiteSky Labs, one of the largest independent MuleSoft…

Communication

Zendesk, Inc. (NYSE: ZEN) has announced a strategic alliance with Tata Consultancy Services (TCS) to…

Analytics

Data gathered by Learnbonds.com indicates that downloads for video conferencing and online meetings platform Zoom…